Cancellation/Amendment Policy: This policy defines how to handle cancellations.
Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
If cancellation/amendment is made within 72 hours, including reservations made within that time, 1st night’s room rate and tax will be charged
In case of no-show, 100% room rate and tax will be charged.
Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable
The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at email@example.com when you receive the refunded amount.
Children Policy :
Child under 6-year old: free of charge.
Child from 6-year old or extra Adult: surcharge $15/person/room/night.
Hanoi Trendy Hotel & Spa